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Nuvision Credit Union’s Commitment to Member-Centric Service
Since its inception in 1935, Nuvision Credit Union has held a firm commitment to its members, originally serving the hardworking employees of Douglas Aircraft. This long-standing tradition shapes their financial services today, ensuring that every decision is made with the question, “How is this going to benefit our members?” Under the leadership of Enterprise Architect Marvin Solis, Nuvision has maintained a mission of empowerment—helping individuals achieve their dreams from buying homes to planning for retirement.
From Challenges to Solutions: The Need for a Flexible Cloud Network
Despite its mission-driven focus, Nuvision faced significant challenges with its on-premises data center, which had an average network availability of only 98%. This reality not only hindered their ability to provide excellent service but also limited their growth potential, as scalability issues arose due to outdated hardware and increasing demand from members.
The turning point came when Nuvision assessed its infrastructure needs and partnered with Lumen to discuss private cloud solutions. Solis recognized the need for change, aiming to ensure optimal connectivity for members without compromising privacy or incurring excessive costs. This collaboration heralded a new era for Nuvision, focusing on transforming its network capabilities.
The Journey to 99.99% Availability: Key Innovations
Transitioning to Lumen’s flexible Edge Private Cloud was pivotal for Nuvision’s success. Using a Network as a Service (NaaS) model allowed them to access essential infrastructure while eliminating burdensome outages, leading to remarkable network availability of 99.99%. This flexibility translated directly into enhanced member experiences, as it allowed Nuvision to adapt to growing demands seamlessly.
By implementing innovative tools like Lumen’s Control Center, Nuvision dramatically optimized its operational efficiency, deploying new circuits from a centralized platform and ensuring robust backup and recovery solutions. The IT team no longer faced the hassle of managing intricate equipment, which freed their resources to focus more on member engagement and service improvements.
Growing with the Community: Service Expansion Initiatives
Complementing the technological advancements was Nuvision's ongoing commitment to community engagement. Recent mergers with other credit unions enhanced their service offerings, allowing a smoother array of products and financial services that cater to differing needs. This collaborative model not only improves member service but also strengthens community ties.
Nuvision is also expanding its physical footprint, exemplified by a groundbreaking for a new branch in Mesa, Arizona, and a newly opened facility in Fairbanks, Alaska. These expansions demonstrate Nuvision’s dedication to reaching more members and providing modernized, technology-driven services that prioritize accessibility and convenience.
The Future is Bright: Opportunities and Innovations Ahead
With a 99.99% availability rate in their network, Nuvision is well-positioned to explore new opportunities. The flexibility of their cloud network paves the way for additional digital services tailored to member needs, like enhanced mobile banking features, advanced security measures, and personalized financial advice powered by data analytics.
As they look to the future, Solis emphasizes the importance of continuous innovation in delivering exceptional service. “Our network not only needs to be available; it should evolve with our members’ needs,” he stated. As Nuvision steadily grows, their embrace of technology will invigorate their mission to create a better life for every member.
Take Action: Join the Movement Towards Better Financial Services
If you’re considering how technology can enhance your organization’s service delivery, now is the time to explore digital transformation strategies. Partnering with innovative service providers can unlock new capabilities, improve operational efficiency, and ultimately lead to a larger positive impact on your community.
To learn more about how organizations like Nuvision successfully navigate digital landscapes while enhancing member experiences, consider engaging with experts or reading more case studies that showcase the transformative power of technology.
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